Security at SuperConcepts

We use multiple controls, checks and awareness activities to secure our client’s data.

ISO 27001 security standard compliance

You trust us with managing your financial future and giving us access to your details so it goes without saying that we take data protection very seriously.

Our ISO 27001 certification means SuperConcepts’ information security management system, which also applies to the security of its SMSF software SuperMate, has received global formal recognition that it is compliant with best practice standards on how companies should implement, maintain and improve information security practices.

Achieving ISO 27001 means SuperConcepts:

  • Is operating at best practice and has implemented processes, technology and security features to meet these high standards
  • Is strongly committed to protecting our clients’ data and information
  • Is capable of managing its risks and security

At SuperConcepts we operate and manage our own IT Infrastructure on private servers in Australian Data Centres where it remains under our control. We do not outsource the management of our infrastructure or services to third parties, and we only use Public Cloud-based facilities that retain information within Australia.

We take the privacy of you and your client’s information extremely seriously at SuperConcepts.

Read our Privacy Policy to learn more HERE.

Your personal information is one of your most important assets and at SuperConcepts, we treat your data security as our most important Information Security objective. Your data is only ever stored on Australian shores and within SuperConcepts owned Infrastructure. Our SuperMate software uses SuperConcepts owned and operated systems housed in the state of the art iSEEK data centre facilities in Sydney.

SuperConcepts uses multiple monitoring systems to monitor system metrics, uptime and performance on all our systems. Alarms are triggered and available visibly via a monitoring dashboard, delivered by email to the network ops team, and SMS to our senior engineers for critical issues. Alarms are triggered if a metric falls outside the baseline set for it or if it becomes unavailable or degraded.

Stay secure with SuperConcepts

SuperConcepts is one of the few SMSF administration providers to be certified against an international standard. We are proud to have mature risk, compliance and IT security practices in place. We take every measure to guard our systems and processes so you can rest assured that you and your data are in safe hands.

Information Security and Privacy Fact Sheet